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Fat Shack Vintage Reviews

5.0

(Rated by 7 users)

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Overall Rating

5.0

Base on 8 Reviews

Ratings by Feature

Good Value
3.9
Price & Quality
4.3
Shipping & Delivery
4.0
Customer Service
4.2
Return Policy
3.3

Recent Customer Reviews (8)

linda mayer

Feb 11, 2026

Very poor customer service and refund policyI bought a light which was faulty The length of time this issue has taken (months), combined with the repeated requests for videos and additional evidence, has been entirely disproportionate to the cost and nature of the faulty light fitting. What should have been a straightforward refund or replacement process has instead become unnecessarily protracted and burdensome. Unfortunately, after the last email with the company citing factually proven (via video) errors, I have reached my threshold and will be taking my now complaint further.

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Jesse Elias

Jan 1, 2025

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Agnès Marcil

Jan 1, 2025

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Yasmin Whitehead

Dec 31, 2024

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Ancelote Fugère

Dec 31, 2024

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Dagmara Sultanovich

Dec 30, 2024

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Aaron Burton

Dec 28, 2024

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Bruce Pitts

Dec 28, 2024

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Fat Shack Vintage Pros & Cons

Pros

Unique Vintage Pieces: Fat Shack Vintage offers a wide range of unique, vintage-style lighting and home decor items that tell a story and evoke nostalgia.

Australian Owned and Operated: The business is 100% Australian owned and operated, ensuring local support and quality control.

Customer Service: The company provides friendly customer service, with a team available to help via phone or email.

Return Policy: A 60-day return policy for change of mind items provides peace of mind for customers.

Shipping: Fat Shack Vintage delivers Australia-wide, with in-stock items dispatched within 2-3 business days and tracking and full insurance provided.

Positive Reviews: Customers have praised the quality and style of the products, with many recommending the store.

CONS

Potential Stock Delays: Due to the nature of supply and demand, some items may not be readily available for immediate shipping, leading to extended lead times.

Low Website Traffic: The website has a low Tranco rank, indicating fewer visitors compared to more popular websites.

Limited Reviews: There are no recent reviews available on ScamAdviser, which might affect trust scores.

Fat Shack Vintage Features and Benefits

Features

No Showroom

Fat Shack Vintage is an online retailer, offering a wide range of vintage industrial styled lighting and lamps without a physical showroom.

Quality Vintage Lighting

The store stocks a variety of vintage industrial styled lighting, lamps, light bulbs, and other unique lighting products.

Highly Secure Payments

The website uses 128-bit SSL encryption technology and is certified level 1 PCI DSS compliant, ensuring secure online transactions.

Multiple Payment Methods

Accepts Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, Union Pay, Afterpay, Zip Pay, and direct deposit.

24/7 Support

Offers customer service via phone and email, with a commitment to a 24-hour or next business day response time.

60-Day Return Policy

Allows for a 60-day return policy for change of mind items, ensuring customer satisfaction.

Exclusive Discounts

Offers an immediate 10% discount for trade and design professionals, along with larger discounts for bulk orders.

Australia-Wide Delivery

Delivers products Australia-wide, with in-stock items typically dispatched within 2-3 business days from the date of purchase.

Tracking and Insurance

Ensures peace of mind with tracking and full insurance on all orders.

Efficient Warehouse

Operates a large 2,000 sqm distribution facility in Cheltenham, VIC, stocked with a wide range of products ready for dispatch.

Dedicated Account Managers

Provides personalized service for trade clients, including experienced account managers and excellent communication from quote to delivery.

High-Quality Products

Takes pride in the quality and craftsmanship of its products, designed to complement customers' style and décor.

Unique Vintage Pieces

Fat Shack Vintage offers a wide range of unique, vintage-style lighting and home decor items that tell a story and evoke nostalgia.

Australian Owned and Operated

The business is 100% Australian owned and operated, ensuring local support and quality control.

Positive Reviews

Customers have praised the quality and style of the products, with many recommending the store.

About Tenere

Fat Shack Vintage Reviews

Payment Methods

Payment Methods

Today's Best Deals

Overall Rating

Ratings by Feature

Ratings by Feature

Recent Customer Reviews (8)

linda mayer

Jesse Elias

Agnès Marcil

Yasmin Whitehead

Ancelote Fugère

Dagmara Sultanovich

Aaron Burton

Bruce Pitts

Fat Shack Vintage Pros & Cons

Pros

CONS

Fat Shack Vintage Features and Benefits

Features

No Showroom

Quality Vintage Lighting

Highly Secure Payments

Multiple Payment Methods

24/7 Support

60-Day Return Policy

Exclusive Discounts

Australia-Wide Delivery

Tracking and Insurance

Efficient Warehouse

Dedicated Account Managers

High-Quality Products

Unique Vintage Pieces

Australian Owned and Operated

Positive Reviews

Fat Shack Vintage Frequently Asked Questions